Enterprise Service Management

Service management for every department

HR, finance, legal and facilities service desks in one employee portal, with automated approvals, SLAs and self-service knowledge. Built on Jira.

01 · Overview

Service management is not only an IT practice.

We extend the same intake, workflow, SLA and knowledge patterns to HR, finance, legal and facilities on Jira, so employees have one place to ask and every request has an owner and a status. Processes are modelled on how your organisation actually works, not on a vendor's reference diagram.

02 · The risk

HR, finance, legal and facilities still run on email and spreadsheets: requests get lost and nobody knows the status.

03 · What we deliver

Department service desks

HR, finance, legal, facilities and more, in one employee portal.

Workflow automation & approvals

Replace email and paper with automated workflows and SLAs.

Business process digitalisation

Model your processes in Jira, tailored to how you actually work.

Knowledge base & self-service

Answers employees can find themselves, without a ticket.

04 · Your outcome

One place for every internal request, with clear status, measurable SLAs and far fewer emails and calls.

05 · Technology

Atlassian

Services

Business Services

Business Services · 01