Smartis partnership with Intercom

Smartis partners with Intercom to help companies improve customer engagement and deliver best-in-class customer service support!  

Smartis today announces it has joined the Intercom Service Partner Program to expand their offering of services and provide customers with innovative tools to help them establish better customer service practices.

Intercom’s customer service platform connects businesses directly to customers using powerful messaging and automation, enabling teams to scale support without investing more resources. The platform seamlessly integrates with CRMs and many other tools, including Salesforce and Marketo, and features an app store with more than 300 apps and integrations. 

The Intercom Service Partner Program aligns digital agencies, consultancies, business process outsourcers (BPOs) and system integrators with the leading customer service platform to help partners build expertise in the Intercom platform. Partners have exclusive access to education resources, pre-sales support, brand marketing perks and tools to help partners expand client engagements and recommend the strongest customer service platform.

Smartis is a key information technology provider in the Adriatic and Eastern Europe region, with its roots and deep knowledge in IT infrastructure, Information security, BPM and in methodologies like ITILv4, SCRUM. Smartis offers a suite of world-class services. These include consulting to understand business needs and deliver process design; managed services to operate and support business-critical IT systems; and training to help teams onboard and develop organizations’ use of Intercom software. Smartis helps customers dramatically improve how they plan, deliver and manage customer engagement and customer support.

“Adding Intercom as our newest partner in our business solutions program is of extreme importance to Smartis. We can now support our customers on their journey to deliver best-in-class customer engagement and customer support. We can help customers, by providing a unified platform to bring Business and IT even closer,” said Marko Praprotnik, Services Manager at Smartis.

“Smartis is the newest service partner to build their Intercom expertise and develop an Intercom strategy that will not only deepen client relationships, but also align them with the industry leader in delivering faster, higher quality and more comprehensive customer service to their customers,” said Stan Massueras, VP of Partnerships at Intercom. “Together, Smartis and Intercom will help businesses retain customers and grow faster.”

To learn more about joining the Intercom Service Partner Program, visit the website.

About Intercom

Intercom is redefining how businesses support their customers using powerful messaging and automation. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users.

Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.